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  Frequently Asked Questions

Order Entry

Do you have a minimum dollar order?
EFFECTIVE January 1, 2016 . . . MINIMUM ORDER - $250                                                               (No order under $250 will be accepted)

We require $500 minimum order for free shipping (to many parts of New England).  Call Customer Service or your Sales Rep for details - (207) 282-6151.  Items must be ordered in their sellable units such as one bundle or one case.  We will not break units or cases.

Can I add my purchase order number to my order?
Yes. At checkout you have an option of adding your purchase order number to your order.  You can also call, fax or email your order directly to your Sales Rep or Customer Service Rep.  You can also email orders directly to MaineBoxFactory@volkboxes.com or your Sales Rep or CSR.

What are my payment options?
We offer credit terms for approved accounts. Contact us for a credit application, 207-282-6151 or MaineBoxFactory@volkboxes.com

How will my order ship?
Your order will ship in the most economical way available based upon what you have purchased and your location.  Orders outside New England (and in CT) will have to pay shipping charges which will vary depending on your location.  Call us for details, 207-282-6151.

Are my purchases subject to sales tax?
Applicable taxes will be charged on your full purchase unless we have a tax certificate on file. If you have a tax form on file with us you will not be charged tax on any of your purchases unless at checkout you change the tax status of the item to yes.

Returns

Can I return products?
Yes. Items must be in full units and packed in their original packaging in resalable condition. No partial units may be returned for credit. Please contact us for return instructions.  You are responsible for the shipping costs for returns.  Even if you cancel the order before receiving it, you will be responsible for shipping costs on a cancelled order if the product has already been shipped or is in transit to Volk Packaging and needs to return to the Volk vendor. 

Security

Is your website secure?
Yes! Order in confidence! We use Veri-Sign 128 bit encryption security and also subscribe to McAfee Secure. To maintain security to your account, never share your password with anyone and make sure to log out of our site and close browser on shared terminals.  If you are still nervous you can call, fax or email your order instead.

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